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27

Dec, 2019

FAQs

Why can't I send payment and registration forms to the school?
Online registration is designed to make the process more efficient and secure for everyone. In combination with open registration dates, the league can ensure that all pertinent information is received for each player, children won't be transporting money to school, and board members will be on hand to answer any questions you may have. After initial set up of your account this year, the system will save your information for subsequent years, making the process even easier.

Can I pay with check or cash?
Yes, however, you will need to attend one of the open registration dates listed below. You will be able to input your information online, but rather than checking out, you will leave your cart "full" and attend one of the open registrations submit your payment in person and complete the registration process. We encourage you to set up your login on the website in advance, and input your child(ren)'s information, to help the in-person registration go quickly. Please do not "checkout" if you are paying with cash/check unless you are at an in-person, open registration.

I am trying to complete my registration, but the website will not let me. What should I do?
The website works much better from tablets or computers than it does from phones. If you are trying to register from a phone, please try from a tablet or computer, if possible. If you still have trouble, please send an email to knightstownyouthsportsinc.com. If you are not paying with a debit/credit card, you will not be able to complete your registration online. You can add the registrations to your "cart" and complete the registration with payment via cash/check at one of our open registration events. We will have tablets available for use at the open registration events.

Why does the Sunday Showcase Registration say $0?
Sunday Showcase is a competitive extension of the league. Players must try out and be selected. There is no fee for tryouts. Tryouts will run concurrently with the regular league evaluations. You will be notified if your child(ren) were selected. Payment will be due upon selection.

What if I want my child to play up or down a level?
You must register your child in the division that coincides with their age. You may indicate your request in the "Additional information you want us to know" field that you will see as you go through the registration process. During evaluations (schedules will be posted) bring your child to be evaluated with the division you want them to play in. Decisions to move a player up/down a level must be approved by the board and will be made based on the child's ability and in the best interest of the league.

What if my child does not meet the minimum age requirements for the lowest levels but I want them to play?
Please come talk to us at one of our open registration events or email [email protected]

The division showing up as available for my child to register for is not the right division, according to the ages listed and my child's age. What should I do?
First, please ensure you have entered the appropriate date of birth for your child. If the date is correct, but you still feel the division available is incorrect, please send an email to [email protected]. Please remember that only the divisions that coincide with your child's birth date will be available. If you are requesting that your child play up or down in a different division, they must attend evaluations for that division and be approved by the board. Upon approval we will adjust their registration.

Who can I contact with questions?
Please send an email to [email protected] with any questions and we will do our best to respond as soon as possible. You may also attend one of our open registration sessions to speak to someone about any questions or concerns.

When will games be played?
Typically there are games in the evenings during the week, and on Saturdays from mid-April to mid-June. Schedules will be created as soon as we have a solid handle on the number of kids enrolled in each division. You can help us by registering your child(ren) as soon as possible. Schedules cannot be made until we can determined the number of teams needed.

Is my online payment with credit card secure?
Yes! Payments are processed by Blue Sombrero, a Dick's Sporting Goods company. Knightstown Youth Sports and the Knightstown Optimist Club will not have access to your credit/debit card information. Blue Sombrero's registration collection screens are fully encrypted with 128 bit encryption backed by VeriSign, the leader in SSL Certificates and Security. More than 90,000 Web sites in 145 countries display the VeriSign Secured Seal to show that their site is protected by a VeriSign® SSL Certificate.

The VeriSign Secured Seal means that a connection has been established to a domain secured by a VeriSign SSL Certificate. SSL enables an encrypted communication channel between your Web browser and the Web site server so that you can transfer sensitive information securely.

VeriSign protects more than one million Web servers with digital certificates, protecting the majority of secure Web sites on the Internet, including over 95% of the Fortune 500, and 96 of the world's 100 largest banks. The VeriSign Secured® Seal is viewed online over 150 million times every day.

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Dec, 2019

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